Sommerville Sports INC

Sales Policies

Sommerville Sports INC orders are subject to the following policies, terms and conditions.

By placing an order with Sommerville Sports INC you agree to the following:

Placement of Order

Client contacts Sommerville Sport INC to begin the process with intent to purchase.
Sales Rep will be assigned and will contact Client to discuss project by various methods to include personal sales call, phone, email, Skype, Facetime, Twitter, Facebook or fax. Preferred method is email.
Orders can be placed online, email, fax, XLS, PDF, spreadsheet or by other means by the customer, Client, team member, Sales Rep or anyone on the Client’s behalf. Hereafter referred to as Client.
Client is responsible for entering the correct products, quantities and sizes on Sommerville Sports INC’s ordering systems.
Client agrees to pay between 50% and 100% of final price upon order placement depending on terms of sale specified with Sales Rep or online ordering system before being submitted for production or shipped.
Order placement is defined as Client submitting any payment on order.
Client agrees to pay sales tax if applicable. Delivery to NEW YORK will be subject to state and local sales tax.
Client agrees to pay for the entire order before shipment.
Client should contact Sommerville Sports INC Sales Rep for estimated delivery time after order is finalized.
Sommerville Sports INC may provide Fit Kits and Quality Samples on request at our discretion.
Not all items are available in Fit Kits and Quality samples.
Fit Kits and Quality Samples require $500 hold deposit on a charge card.
Client may be responsible for the payment of freight to or return of Fit Kits or Quality Samples to Sommerville Sports INC.
If any or all articles in Fit Kits or Quality Samples are not returned within designated period stated in correspondence, not returned in same condition as received the Client agrees to pay the retail price for the items.
Client consents to Sommerville Sports INC’s placement of a charge on said card for any items not returned in same condition as received within the prescribed time period.
Shipping terms are as explained by Sales Rep in order process and or on Sommerville Sports INC ordering systems.
Orders shipped outside the United States of America are subject to duty and tarff charges imposed by each country. Sommerville Sports INC is NOT responsible for the payment of these charges.
All custom orders are accepted on a first come first serve basis. Delivery date will depend on final order submission, artwork approval and deposit or full payment.
Delivery may be postponed due to acts of war, god or other unforeseen impacts beyond our control.
Client understands the possibility of error and Sommerville Sports INC is not responsible for replacement or refund.
All transaction are in US Dollars.
All sales are final.

Artwork Process

Client submits artwork to Sommerville Sports for review, approval, design, layout or other duties.
Client understands that we will take steps needed for production of provided artwork and changes, revisions or other alteration may be needed.
We accept any format of file but prefer vector based artwork in PDF or Adobe Illustrator format.
Submission of artwork in any form other than vector based artwork is subject to additional design charges upon review of Sommerville Sports INC.
Client is responsible for FINAL approval of spelling, grammar along with design on all artwork by stating in written form, method preferred is email, that each or all artwork proofs are approved.
Each order includes up to 3 hours of free design included in the process.
For excess design charges, Client agrees to pay for design charges at Sommerville Sports INC rates of $75 per hour which is billable in 15 minute increments.
Client is responsible for receiving permission for use of all logos and/or copyrighted material incorporated into the design. By submitting the design we assume you have already received permission and it releases Sommerville Sports INC from all copyright, trademark or other infringements.
Sommerville Sports INC reserves the right to use reproductions of Clients’ clothing and or artwork on our site, advertising, brochures and or any other method.
Once final artwork approval is made there NO CHANGE ALLOWED otherwise the entire design process restarts and Client may lose place in production line. Sommerville Sports INC will not be able to guarantee delivery dates if these changes are made.
Sommerville Sports INC has the MOST FLEXIBLE logo placement guidelines of our logo. It shall or may appear at least once per most garment usually in the form of a Woven Tag. We are FLEXIBLE on printed logo location and not all items require printed logos. Work with your Sales Rep for more details.

Reorders

Any changes in item not previously ordered, category of garment, colors, text, logos, art, etc. is considered a new order and not a reorder.
Same minimums apply to reorders as initial orders.
Same payment terms apply to reorders as initial orders.
Cost per item for reorders is based on current pricing levels and in some cases sponsorship or other special pricing.
Shipping terms are based on reorder size and not original order costs.

Cancellations

If cancellation of order is needed it must be in writing and is effective upon Sommerville Sports INC’s receipt and acknowledgment back to Client.
Full or partial refund of deposit or full payment is available subject to the following terms listed in Sales Policies.
All deposit or payment refunds are subject to Client’s prior return of any outstanding Fit Kits or Quality Samples within 5 business days of Sommerville Sports INC order cancellation acknowledgement.
Orders cancelled within 7 days of order placement will be subject to a $100 cancellation charge.
Orders cancelled between 8 days and 30 days of order placement will be subject to a 35% cancellation charge regardless of order total size with a minimum of $100.
Orders cancelled after 30 days of order placement will be subject to forfeiture all deposit or full payments and Client is liable for payment of balance of purchase price.
All orders must be completed within one year of initial order date.
Orders not completed within one year of initial start order date will be cancelled and result in loss of any deposit o payments placed on the order.

Challenges or problems with orders upon delivery

Contact Sommerville Sports INC and speak with Sales Rep immediately to discuss missing items, problems with garments, selections, artwork or any other aspect of the order.
DO NOT RIDE IN ANY GARMENT WITH challenges, problems, production errors, artwork errors until speaking with a representative of Sommerville Sports INC as doing so will void any claims of warranty, repair, replacement or other.
Sommerville Sports INC will work with Client to develop a remedy based on the following aspects:

Missing items – provide details on delivery date of missing items on a rush basis
Problems or challenges with production of garments to include sewing – provide details on the matter and suggest solution and or remedy by repair, replacement, warranty, discount or refund at our discretion.
Artwork errors or challenges– if production error such as changes to approved artwork beyond reasonable circumstance (such as Vest artwork has to be different than artwork with sleeves) Sommerville Sports INC will work with Client to provide solution and or remedy by repair, replacement, discount or refund at our discretion.
Sublimation errors or challenges – Sommerville Sports INC will work with Client to provide solution and or remedy by repair, discount or partial refund at our discretion.

Collections

Sommerville Sports INC reserves, and Client grants Sommerville Sports INC, a first priority security interest in any merchandise provided by Sommerville Sports INC to Client in order to secure payments due Sommerville Sports INC.
Sums not paid Sommerville Sports INC in a timely fashion shall bear interest at 20% per annum compounded monthly.
Client agrees to pay all Sommerville Sports INC’s costs of collection, including attorneys’ fees.
Client agrees that the exclusive jurisdiction for the determination of any disputes shall be the District Court in and for the County of Kings, State of New York, USA. and Client consents to the jurisdiction of said Court.
Provided, however, that the foregoing shall not preclude Sommerville Sports INC’s institution of proceedings against Client to enforce its right in the courts of the state in which office or any other jurisdiction in which Client maintains an office or assets.
All returned checks subject to fee of $40.00.

Warranty

Sommerville Sports INC garments come with a 6 month warranty against production defects for the original owner.
All warranties are subject to Sommerville Sports INC inspection and approval for warranty.
Proof of defective claim is required by original owner with documentation.
Sommerville Sports INC reserves the right to repair, replace grant credit or partial refund for the defective item at our discretion.
Warranty does not include product failures from accidents, crashes, improper fit, normal wear, improper washing, drying of any sort and or neglect of care.
Shipping costs to return warranty or repair items to Sommerville Sports are responsibility of the Client in both direction.
All items are to be returned in clean condition, with names written in items or otherwise marked as needed. A charge of $20 per item will be assessed if items are returned for warranty in dirty condition.
Warranty repairs can take between 4 and 6 weeks.
Most damage to items is from improper care, use and is not covered under warranty such as:

Improper drying – Best practice is line dry. High heat destroys zippers and can effect garment qualities such as sublimation, seam deteriorations, seam failure, fabric water resistance or repellence, FIT of garments and other aspects.
Washing with zippers open – close zipper to protect them.
Washing items with Velcro – Wash separately or close Velcro to avoid abrasion or other damage to items
Pilling or abrasion of fabrics – avoid Velcro, saddles with stitching or other sources that can cause surface fabric damage.
Fabric deteriorations – Athletic clothing undergoes extreme conditions like 100+ degree heat followed by sub zero temperatures, sweat and is NOT INTENDED to last FOREVER. Athletic clothing, especially custom apparel, are meant to be disposable.
Wrong size - if the garment fits poorly due to improper size selection the seams or other production aspects can fail.
Fabric Softener - Sommerville Sports INC does not recommend use of fabric softener and it can alter or damage any or all of our clothing items.

Repairs

Sommerville Sports INC aims to produce quality garments. Due to normal wear and tear our products will not last forever, nor do we guarantee that they will. Athletic clothing, especially custom apparel, are meant to be disposable.
Sommerville Sports INC can repair these items as needed and costs will be determined on a case by case basis.
Proof of original ownership is required for repairs.
Repairs can take between 4 and 6 weeks.

Customer Service

If needed you can contact Sommerville Sports INC customer service by the information listed below. We are on Eastern time with varied office hours but usually respond VERY quickly to emails and or calls.
info@sommervillesports.com
347 985-0372

Contact Information

Email

Contact Form